Terms of Use

Chapter 1 General Provisions

Article 1 (Purpose)

The purpose of these terms and conditions is to stipulate the rights, obligations, and responsibilities of the company, the user, and the member in relation to the use of the AI services and related services (hereinafter referred to as "services") provided by Elements Co., Ltd (hereinafter referred to as the "Company").

Article 2 (Definitions)

1. The definitions of the terms used in these terms and conditions are as follows:

   • Service: Refers to the inline AI services that members can use regardless of the terminal on which they are implemented.

   • Paid Service: Refers to all paid services of inline AI that members can use regardless of the terminal on which they are implemented.

   • User: Refers to anyone who accesses the company’s website and uses the services and additional services provided by the company in accordance with these terms and conditions.

   • Member: Refers to a person who has entered into a usage contract with the company in accordance with these terms and conditions and has been granted a member ID, who continuously receives information from the company, and can continuously use the services provided by the company.

   • Usage Contract: Refers to all agreements concluded between the company and the member regarding service usage, including these terms and conditions.

2. Terms not defined in paragraph 1 are to be interpreted according to relevant laws and regulations and service-specific guides; otherwise, they follow general practices.

Article 3 (Provision of Identification Information)

The company may allow members to easily ascertain the terms and conditions, trade name, name of representative, business office address (including the address where consumer complaints can be handled), phone number, email address, business registration number, telemarketing business registration number, and the person responsible for personal information management, among others, through a linked screen.

Article 4 (Posting of Terms, etc.)

1. The company takes technical measures to ensure that users can print all of these terms and check their content during the transaction process.

2. Before agreeing to the terms, the company provides a separate linked screen so that members can easily understand important matters such as withdrawal of subscription and refund conditions among the contents stipulated in the terms and obtains the confirmation of members.

Article 5 (Effectiveness and Changes to the Terms)

1. These terms take effect when posted on the company's website or otherwise notified to members.

2. The company may change the content of these terms without prior notice within the scope not violating laws related to the regulation of the terms, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. (hereinafter referred to as the Information and Communications Network Act), and other relevant laws. The amended terms take effect by being notified or communicated in the same manner as in paragraph 1.

3. Members must regularly visit the website and check for changes in the terms. The company is not responsible for damages to members arising from not being aware of the changes in the terms. However, for revisions unfavorable to members, the company will notify members clearly in advance through email and other means in addition to the announcement.

4. If members do not agree to the amended terms, they may request to cancel their membership. Continuing to use the services after the effective date of the changed terms will be regarded as agreement to the changes.

Article 6 (Supplementary Regulations)

If necessary, the company may set separate terms or operating principles (hereinafter referred to as "service-specific guides") for individual items within the service, and members are deemed to agree to the service-specific guides at the time of membership registration. In case of conflict between this agreement and the content of service-specific guides, the contents of the service-specific guides take precedence.

Chapter 2 Membership Registration

Article 7 (Membership Registration)

1. Registration of membership is concluded when a user agrees to the terms and applies for membership registration, and the company accepts this application.

2. The membership application form must include the following:

   • ID and password

   • Mobile phone number

   • Other items recognized as necessary by the company

3. The company generally accepts the application of the user automatically through computerized means. However, the company may not accept or may subsequently terminate the contract for applications corresponding to each of the following cases:

   • If the applicant has previously lost membership according to these terms. However, exceptions are made if the company approves re-registration.

   • If a false name or another person’s name is used

   • If false information is entered, or the company’s required contents are not provided

   • If approval is not possible due to reasons attributable to the member or if the application violates other stipulations

4. For applications in accordance with paragraph 1, the company may request real-name verification and identity verification through a specialized institution according to the type of member.

5. The company may defer acceptance if the facilities required for the service are inadequate or if technical or operational issues exist.

6. In the case where the company does not accept or defers registration applications according to paragraphs 3 and 5, it shall inform the applicant. However, exceptions are made if the applicant cannot be notified due to reasons not attributable to the company.

7. The timing of establishing the membership registration contract is determined by when the company indicates completion of registration in the application procedure.

8. For convenience, the company comprehensively stores member’s usage information and may provide personalized services based on usage information.

Article 8 (Change of Member Information)

1. If there is a change in the information recorded at the time of membership application, the member must notify the company of the change via methods such as email.

2. The company is not responsible for any disadvantages caused by not notifying the company about changes in the first paragraph.

Article 9 (Obligations of Managing Member Information)

1. The management of the member's ID and password is the member’s responsibility, and it should not be used by a third party.

2. The company may restrict the use of an ID or account if it is seen as potentially leaking personal information, being antisocial or contrary to public morals, or causing confusion with the company and its service operators.

3. If members become aware that their ID or password has been stolen or is being used by a third party, they must immediately notify the company and follow the company’s instructions.

4. In the case of the third paragraph, the company is not responsible for damages arising from not notifying the company or not following the company’s guidance after notification.

Article 10 (Notifications to Members)

1. Unless otherwise stipulated in these terms, notifications to members can be made through service notifications, emails, SMS, service messages, etc.

2. For notifications to all members, the company may substitute the notification of the first paragraph by posting it on the company’s bulletin board for more than 7 days. However, notification of matters that have a significant impact on individual transactions is made according to the first paragraph.

Article 11 (Withdrawal and Loss of Membership Qualification)

1. Members may request to withdraw at any time, and the company will process this immediately in accordance with related laws.

2. If members fall under each of the following reasons, the company may restrict or suspend their membership:

   • If false information is registered at the time of application

   • If a member fails to perform debts owed to the company and related to the use of services

   • If actions disrupt the company’s service usage by others or threaten the order of electronic commerce by stealing information

   • When using the company in acts prohibited by laws or these terms, or contrary to public order and morals

3. The company may revoke membership if the reason is not corrected within 30 days or if the same behavior is repeated more than twice after restricting or suspending membership according to paragraph 2.

4. If the company revokes membership, the member registration is canceled.

Chapter 3 Service Contract

Article 12 (Provision and Suspension of "Services")

1. "Users" are deemed to have agreed to these terms at the same time they start using the service and are granted a non-transferable, non-exclusive, personal usage right to use services such as those listed below.

   • AI services

   • Other services additionally developed by the company or provided through partnership agreements with other companies

2. Upon subscribing, users become subscription members (hereinafter referred to as "subscription members"), referring to members using the paid services within the company’s "service". The company may provide differentiated services to subscription members and non-subscription members.

3. "Payment" means paying a certain amount to the company or a third party designated by the company through various payment methods to use the company's paid "services".

4. "Services" may be in the form of "subscription" services, whereby usage fees are regularly charged for monthly/annual subscriptions through a pre-registered payment method, and service use periods are automatically renewed.

5. The subscription to services may be canceled through "membership cancellation", which refers to canceling the payment for and stopping the subscription to paid services. If a member cancels a membership, it takes effect automatically, and refunds will be processed according to these terms.

6. Service usage is generally 24/7, barring special technical or operational constraints.

7. If technical or operational issues occur for third parties that constitute part of the service, the "service" may be suspended at any time, and the company is not responsible for this.

8. The company may suspend the service for updates or regular checks and will notify users in advance.

9. The company may set separate usage hours for certain services and can announce them through service guides.

10. The company may change the structure, interface, design, and experience of the "service" at any time according to company policies and will not compensate or refund unless it infringes on the purpose of use of paid members.

11. Services for which "members" or users have not separately paid may be discontinued at any time by the company or the person posting the information.

12. The company may update services to fix errors and improve performance.

13. Subscription services can be canceled through the management menu, customer center, etc.

    • If a member cancels a membership, automatic payment for the paid service will not occur from the next billing period. Members can continue to use the paid service for the remaining period after payment.

    • Upon the member’s request, the paid service usage contract terminates immediately, and refunds for the current usage period are not possible.

14. "Members" can cancel the subscription of "paid services" unless they have used the "service". If canceled within 7 days of the payment date for the "paid service", 100% of the payment amount is refundable, and if canceled after 7 days, 90% is refundable. This applies similarly to "subscriptions" of paid services.

15. "Members" may request a refund within 30 days of realizing or being expected to realize that the content of the goods differs from the displayed or advertised content, or from the contract content.

16. For the first and second paragraphs, members may always ask for "subscription cancellation" and "subscription termination" through service management pages, customer center phone calls, or 1:1 inquiries, and the company handles them quickly as per the relevant laws.

17. Refunds are not possible if members request to terminate or refund a purchased service or product after it has been used.

18. "Companies" do not bear the obligation to refund payment amounts for paid services or coupons previously provided free of charge or through promotions to members.

19. For ongoing paid services, paid members must ensure there is no delinquency or overdue payment method.

20. Violation of the preceding clause can automatically terminate rights of use if there are arrears in subscription-based paid services after consent is given to the subscription during use.

21. In the case of goods sold through telemarketers like company's "paid services" exchangeable coupons, contract cancellation and refunds will be under telemarketers' terms before using paid services, but will adhere to these terms post-usage.

Article 13 (Service Changes)

1. The company can change the services provided due to operational or technical requirements or even without any significant reason.

2. When changing service content, duration of use, or usage hours, the company may notify changes, reasons, and new service content more than 7 days before through an initial screen in advance.

3. If the changes are material or unfavorable to members, the company will notify members receiving the services via email, seeking consent. If refused, the company shall provide the unchanged service. If impossible, the contract may be terminated.

4. The company compensates for damages incurred by members due to service changes in paragraph 1 or contract termination in paragraph 3.

Article 14 (Company Obligations)

1. The company shall faithfully carry out the exercise of rights and obligations stipulated by law and these terms in good faith.

2. To enable safe use of services by members, the company should be equipped with security systems to protect personal data (including credit information) and publish and comply with a private information protection policy.

3. The company allows members to verify usage and billing information at any time.

4. The company addresses justifiable opinions or complaints promptly and notifies the treatment process and results via bulletin boards or email.

5. The company compensates for damages incurred by members due to violation of obligations stipulated in these terms.

6. The company does not guarantee the completeness, integrity, or appropriateness of the service.

7. The company does not guarantee the accuracy or appropriateness of responses provided to users or members through company services.

8. Users should legally use company services under their own responsibility while complying with terms and applicable laws. The company does not account for illegal acts done by users using its services.

Article 15 (Members and Users Obligations)

1. Members and users should not engage in the following acts:

   • Entering false information during application or modification

   • Submitting false information during conversations

   • Impersonating another person

   • Sending or posting prohibited content (e.g., computer programs) by the company

   • Infringement of copyrights or other intellectual property rights of the company or third parties

   • Acts that degrade the reputation of the company or other third parties or interfere with business

   • Other illegal or unjust acts

2. Members and users must comply with related laws, terms, instructions for use, publicly announced precautions related to service, and notifications from the company. Members and users should not interrupt company operations.

3. Users should stop using company services immediately upon disagreeing with or withdrawing consent to these terms.

4. Members and users acquire only limited usage rights to company services under these terms but do not receive any ownership of company services.

5. Usage rights for all trademarks inserted in company services remain with the company, and members and users are not entitled to any rights to them.

Article 16 (Provision of Information and Advertising)

1. The company may provide various information recognized as necessary to members and users through notices or emails during service use. However, members and users can refuse to receive communications by email etc.

2. The company may collect additional personal information with the member's consent for service improvement and promotion of service introduction to members under relevant laws.

3. Members and users agree to advertisements during service use.

4. The company is not responsible for losses or damages incurred by members participating in promotional activities, communicating, or transacting with advertisers on or through the service.

Article 17 (Personal Information Protection)

The company endeavors to protect members’ personal information consistent with regulations set forth by the Information and Communications Network Act. The handling of personal information is subject to relevant laws and company's data protection policy. However, company's data protection policy does not apply to linked sites other than services directly provided by the company.

Chapter 4 Service Contract Withdrawal, Contract Cancellation, Termination & Service Restriction

Article 18 (Contract Withdrawal and Refund Rules)

1. The company stipulates the refund policy within the boundaries defined by applicable laws.

2. Members must indicate their intention to refund or change through method provisions within the service, and upon request receipt and confirmation of refund policy, the company will process refunds without delay. The company disclaims responsibility for the time taken for canceling payments by payment agents and card companies.

3. Members making "subscription" and "payment" to use company services may request "membership cancellation" for a "subscription" if "service" usage records exist, barring completion. In this case, members receive full refunds if canceled within 7 days of the payment date, and 90% if after 7 days.

4. Exceptions to refunds by the company are listed below:

   • If a member is forcibly removed by violating applicable laws or terms, refund provisions in this article do not apply.

   • If "service" use records for "subscription" by a member exist post-payment

   • Purchases identified for fraudulent use are non-refundable regardless of reasons.

   • Refunds are not possible for membership vouchers received as gifts or by other means from others.

   • Refunds do not cover values gained from amounts members acquire due to free usage or discount coupons issued by the company.

5. Despite paragraphs 1 to 3, the company may temporarily ease refund conditions to enhance credibility or for events.

Article 19 (Contract Termination)

1. Members can request termination of the service contract (withdrawal) at any time through separate requests, and the company must process promptly pursuant to related laws.

2. If members terminate contracts, membership information will disappear immediately unless retained by related laws and the company's privacy policy.

Article 20 (Effects of Member's Withdrawal, Contract Cancellation, Termination)

1. The company will refund members within five business days via the same payment method used for their withdrawal statement, or reply date when a reply is given. If refunds via the same route are impossible, the company must notify members in advance. Delayed refunds incur interest calculated by the Fair Trade Commission's announced delayed interest rates.

2. If "service" usage history exists post-payment for "subscription" by a subscriber, members cannot withdraw.

3. If members obtain benefits from using services, companies may deduct relevant amounts upon refund.

4. When refunding, if a member has paid by credit card or electronic currency, the company promptly requests the card or e-money provider to stop or cancel payment requests.

5. If the company, recipients of payments for services, or parties signing service contracts are different, they are jointly responsible for the obligations arising from withdrawal, cancellation, or refund.

6. The company does not claim penalties or damages from members due to withdrawal. However, cancellation or termination from members does not impact damage claims.

Article 21 (Company's Contract Cancellation and Service Restriction)

1. When members act according to Article 11, paragraph 2, the company can cancel the contract or limit service usage without prior notice.

2. The effectiveness of the company's cancellation or termination takes place when expressed to members through methods determined by the company.

3. Members can appeal against the company's restriction measures, and if justified, immediate resumption of service usage is restored.

Article 22 (Prohibition of Fraudulent Use and Blocking)

1. The company considers the following cases as fraudulent usage:

   • Allowing or attempting third-party use of one's account or "service"

   • Selling, renting, transferring, or attempting such actions for one's account and "services" to third parties or advertising such acts

   • Running replication programs during service or attempting replication

   • Continuing to use paid services post third-party refunds without notifying the company

   • Spreading false information about "services" inside or outside the company

   • Conducting reverse-engineering of the company's services

   • Using methods other than official interfaces and guidelines to access company's services

   • Providing, distributing, or selling company services to third parties for a fee or free of charge

   • Actions that cause confusion regarding the source of company service providers and operators

   • Using company services to infringe rights or defame third parties

   • Violation of laws including the Information and Communications Network Act through company services

   • Using fraudulent methods not specified by the "company" for "service" use

2. If a fraudulent member is found, the company may expel the member, initiate legal proceedings via attorney, or file civil litigation.

3. Members may not demand refunds using actions stipulated in paragraph 1.

4. Members may provide testimony through the company's attorney if they disagree with actions under paragraph 2 of this article.

5. Methods for identifying and blocking fraud.

   • The company verifies fraudulent use based on collected materials and reports during service usage.

Chapter 5 Mis-billing and Compensation

Article 23 (Mis-billing)

1. In the event of mis-billing, the company refunds the full amount of mis-billed amounts via the same payment method. If this is not possible, members will be notified in advance.

2. If company liability causes mis-billing, all costs including fees are refunded. In case member liability causes mis-billing, members bear reasonable costs for refunding mis-billed amounts.

3. If the company refuses refunds declared as mis-billing by members, the company bears the burden of proving rightful application of usage fees.

4. Refunds are processed according to contract procedures.

Article 24 (Compensation for Damages Due to Service Defects)

Compensation criteria, scope, method, and procedure due to service defects are treated according to the terms.

Article 25 (Exemption Clauses)

1. The company is exempt from responsibility for providing "services" in cases of unavoidable force majeure such as natural disasters.

2. The company disclaims responsibility for service interruptions due to member culpability.

3. The company does not guarantee the trustworthiness or accuracy of information, materials, and details provided by "services".

4. The company is exempt from disputes arising among members or between members and third parties regarding the medium of services.

5. Services provided by the company are for reference only, and neither the company nor individuals or operators providing answers have legal liability.

6. Members and users are responsible for checking and confirming details regarding AI operations, provided functions, and conditions from service instructions.

7. The fields of artificial intelligence and machine learning are rapidly evolving. Despite company efforts to improve service reliability, considering probabilistic properties of machine learning, users should evaluate output accurately after individual expert judgment.

Article 26 (Dispute Resolution)

1. In case disputes arise, the company reflects members' just opinions or complaints promptly and appropriately. If fast processing proves difficult, members are informed of reasons and processing schedules.

2. These terms are regulated and enforced under Korean law, and disputes arising between the company and members regarding service usage belong to the jurisdiction of the Seoul Central District Court.

Article 27 (Application of Regulations)

Matters not specified in these terms are subject to relevant laws, and unspecific parts of the law follow customs.