Terms of Use
These terms and conditions will take effect on March 20, 2025.
All responsibilities related to transactions with inline AI, including service subscriptions, exchanges, refunds, and complaints, are handled by Elements Inc. For further inquiries, please contact us at contact@elements.im.
Chapter 1: General Provisions
Article 1 (Purpose)
These terms aim to define the rights, obligations, and responsibilities between "the Company"—Elements Inc.—and "Users" and "Members" in relation to the use of AI services and related services (hereinafter referred to as "Services") provided by the Company, as well as the paid services ("Paid Services") utilized regularly or irregularly after purchase.
Article 2 (Definitions)
The definitions of terms used in these Terms and Conditions are as follows.
Service: Refers to the inline AI services that members can use, regardless of the device on which they are implemented.
Paid Service: Refers to all paid services of inline AI that members can use, regardless of the device on which they are implemented.
User: Refers to any person who accesses the "Company's" site and uses the "Services" and related services provided by the "Company" in accordance with these Terms and Conditions.
Member: Refers to one who has entered into a usage contract with the "Company" in accordance with these Terms and Conditions, has been assigned a "Member" ID, continuously receives information from the "Company", and can continuously use the services provided by the "Company".
Usage Contract: Refers to all contracts concluded between the company and members concerning the use of services, including these Terms and Conditions.
Terms not defined in Item 1 of these Terms and Conditions shall follow the related laws and service-specific guidelines, and where not specified, shall adhere to general customs.
Article 3 (Provision of Identity Information, etc.)
The "Company" may provide a seamless link where members can easily access viewing the terms and conditions, company name, representative's name, business location address (including the address where consumer complaints can be processed), telephone number, email address, business registration number, e-commerce registration number, and information on the person in charge of personal data management.
Article 4 (Posting of Terms, etc.)
The "Company" shall take technical measures to ensure that the "User" can print the entire Terms and Conditions and verify the content during transactions.
Prior to the "Member" agreeing to the Terms and Conditions, the "Company" shall provide a separate linked screen to ensure that the "Member" can easily understand important details specified in the Terms, such as withdrawal of subscription and refund conditions, seeking confirmation from the "Member".
Article 5 (Effect and Amendment of Terms)
These terms and conditions become effective by announcing the content on the company's website or notifying members by other methods.
The Company may change the contents of these terms and conditions without prior notice, within the scope that does not violate relevant laws such as the Act on Regulation of Terms and Conditions, the Act on Promotion of Information and Communications Network Utilization and Information Protection (hereafter referred to as the Information Network Act). The amended terms and conditions shall become effective through announcement or notification in the same manner as outlined in paragraph 1.
Members should regularly visit the website to check for changes in the terms and conditions. The Company shall not be responsible for any damages incurred by the member due to unawareness of the amended terms. However, in cases where the amendments are disadvantageous to the member, a separate prior notice shall be clearly provided via email for a certain period, in addition to the announcement.
In the event that a member does not agree with the amended terms, they may request to terminate their membership. Continued use of the services after the effective date of the amended terms and conditions shall be considered as agreement to the changes.
Article 6 (Standards Auxiliary to Terms and Conditions)
The "Company" may establish individual terms or operating principles (hereinafter referred to as "Service Guidelines") for specific items within the service, as needed. It is considered that the "Member" agrees to each Service Guideline upon registration. In cases where the content of this Agreement conflicts with the Service Guidelines, the content of the Service Guidelines shall take precedence.
Chapter 2: Membership Registration
Article 7 (Membership Registration)
Membership registration is concluded when the "User" agrees to the terms, submits a membership application, and the "Company" accepts this application.
The membership application must include the following details:
Username and password
Mobile phone number
Other information deemed necessary by the "Company"
The "Company" typically accepts the user's application using an automated system. However, the "Company" may not accept applications or may terminate the service agreement subsequently under the following circumstances:
If the applicant has previously lost membership authority according to these terms. However, this does not apply if the "Company" grants reacceptance of membership.
If the application is under a false name or uses someone else's identity
If false information is provided, or the company does not receive the required information
If approval is not possible due to the member’s fault or if the application violates other established regulations
For applications made under the provisions of Article 1, the "Company" may request identity verification and authentication through a professional institution, depending on the type of membership.
If there is a lack of service-related infrastructure, or there are technical or business issues, the "Company" may defer acceptance.
If acceptance of the membership application is not granted or deferred according to Article 3 and Article 5, the "Company" must notify the applicant. Exceptions apply if notification is not possible without fault on the part of the "Company".
The effective time for the formation of the membership contract is when the "Company" indicates the completion of the registration in the application process.
The "Company" may comprehensively store usage information of the "Member" for convenience and provide personalized services based on this information.
Article 8 (Modification of Member Information)
The "member" must inform the "company" of any changes to the details provided during the membership application via email or other means.
The "company" shall not be held responsible for any disadvantages arising from the member's failure to notify the "company" of the changes mentioned in paragraph 1.
Article 9 (Member's Duty of Information Management)
The responsibility for managing the "Member's" "ID" and "Password" lies with the "Member," and such information must not be used by third parties.
The "Company" may restrict the use of a "Member's" ID or account if there is a concern of a personal information leak, if it is deemed to be anti-social or inappropriate to public morals, or if it could be mistaken as representing the company or its services.
If a "Member" becomes aware that their ID and password have been compromised or are being used by a third party, they must immediately notify the "Company" and follow the "Company's" instructions.
In the event of the situation described in paragraph 3, the "Company" shall not be liable for any disadvantages that arise if the "Member" fails to notify the "Company" or fails to follow the "Company's" instructions after notification.
Article 10 (Notification to 'Members')
When the "Company" provides notices to the "Member," unless otherwise stipulated in these terms, this can be done via in-service notifications, emails, SMS, or in-service messages.
For notices to the entire "Member" group, the "Company" can replace the notification in paragraph 1 by posting it on the "Company's" bulletin board for at least 7 days. However, matters significantly affecting the "Member's" own transactions will still require notification as per paragraph 1.
Article 11 (Member Withdrawal and Loss of Qualification, etc.)
"Members" may request withdrawal from the "Company" at any time, and the "Company" shall process this immediately in accordance with relevant laws and regulations.
If a "Member" falls under any of the following circumstances, the "Company" may limit or suspend their membership status.
If false information is registered at the time of subscription application
If a "Member" fails to fulfill obligations, such as payment for the "Company's" services or other debts related to service use, by the due date
If a "Member" disrupts another person's use of "Company's" services or misuses information, thereby threatening the order of electronic commerce
If a "Member" uses the "Company" to engage in conduct prohibited by law or these terms, or contrary to public order and morals
If, after the "Company" limits or suspends membership status, the same act is repeated more than twice or the cause is not corrected within 30 days, the "Company" may terminate the membership.
If the "Company" terminates membership, it will cancel the member registration.
Chapter 3: Service Use Agreement
Article 12 (Provision and Discontinuation of the "Service")
The “User” is considered to have agreed to these Terms of Use upon starting to use the service and is granted a non-transferable, non-exclusive, personal license to use the following services from the “Company.”
Inline AI Service
Basic AI Credit
Additional AI Credit
All other services provided through additional development by the “Company” or through partnership agreements with other companies
The “User” becomes a subscription member (hereinafter referred to as a “Subscription Member”) at the same time as subscribing, which refers to a “Member” using the paid services within the “Company’s” “Service.” The “Company” may differentiate services provided to “Subscription Members” and “Members” who are not “Subscription Members.”
“Payment” refers to the act of paying a certain amount to the “Company” or a third party designated by the “Company” through various payment methods to use the paid “Service” provided by the “Company.”
The “Service” can be structured as a “Subscription” (hereinafter referred to as “Subscription”), which means that the payment for the usage period on a monthly/annual basis is regularly made through a pre-registered payment method by the “Member” to use the paid “Service,” and the usage period is automatically renewed.
The “Subscription” of the “Service” can be revoked through “Subscription Cancellation” (hereinafter referred to as “Subscription Cancellation”), which means the “Member” cancels the “Payment” for the paid “Service” and pauses the “Subscription.” If a “Member” using the “Subscription” opts for “Subscription Cancellation,” it will occur automatically. Refunds due to “Subscription Cancellation” are subject to the provisions of these Terms of Use.
“Payment” for the “Service” includes additional payments for obtaining usage rights to “Additional AI Credit,” apart from the “Subscription” provided by the “Company.”
The “User” acquires usage rights for a specified number of Additional AI Credits automatically upon making an additional “Payment” for Additional AI Credit, and these rights remain valid for one year.
Service usage operates on a continuous basis 24/7 unless there are significant operational or technical disruptions at the “Company.”
The “Service” may be interrupted at any time if there are technological or operational issues at third parties comprising the service, and the “Company” is not liable for this.
The “Company” may temporarily suspend the “Service” for updates or regular maintenance and will pre-notify users within the service in such cases.
The “Company” may specify separate available times for certain services and may announce these through the service usage guide.
The structure, interface, design, experience, etc. of the “Service” can be changed occasionally according to the “Company’s” policy, and as long as it does not infringe on the purpose of use by the “Member” who paid for paid services, the “Company” will not offer separate compensation or refunds for changes.
“Services” that are not separately paid for by the “Member” or “User” can be discontinued at any time by the “Company” or by the person who posted the information.
The “Company” may update the service for bug fixes and performance improvements.
“Paid Services” in “Subscription” mode can be canceled via management menu, customer center, etc., by canceling the “Subscription.”
If a “Member” cancels a “Subscription,” automatic billing for the “Paid Services” will not occur from the next usage period. The “Paid Services” can be used normally during the remaining use period of the already “Paid” services.
The contract for use of the “Paid Service” is immediately terminated upon the “Member's” request, and refunds for the current usage period are not possible.
Except for cases where the “Member” uses the “Service,” the “Member” may request “Subscription Cancellation” of the “Paid Services.” Upon “Subscription Cancellation,” a refund of 100% is available within 7 days of the payment date, and a 90% refund is available if more than 7 days have passed since the payment date. Article 13 applies equally to cases of subscription to “Paid Services” in “Subscription” form.
If the contents of the goods or services differ from what was advertised or the contract terms, the “Member” can request a refund within 30 days from the day they became aware or could have become aware of this fact.
In cases referred to in paragraphs 1 through 2, the “Member” can apply for “Subscription Cancellation” and “Subscription” cancellation at any time through the service's management page, customer center phone/1:1 inquiry, etc., and the “Company” will promptly process this in accordance with applicable laws.
After a “Member” has used the purchased goods or services, refund or mid-term cancellation requests are not possible.
The “Company” is not obligated to refund “Paid Service” payment to the “Member” for “Paid Services” received as a gift, or acquired free of charge/promotional basis, where the “Member” did not directly pay.
“Paid Members” wishing to maintain “Paid Services” must take measures in advance to avoid arrears or delay in payment methods.
If a “Member” violates the above and is in arrears in paying the usage fee while utilizing “Paid Services” that require monthly automatic payments for which the application or consent was made, service access may be automatically terminated on the day the arrears occur.
For products sold by the “Company” through a mail-order intermediary, like coupons exchangeable for the “Company’s” “Paid Services,” they can be withdrawn and refunded before starting the paid service usage, according to the intermediary’s terms of use and detailed instructions on the medium (website, app, etc.). After commencing paid service usage, the terms of this agreement will apply.
Article 13 (Change of Services)
The "Company" may change the services it provides due to operational or technical needs, even if there is no substantial reason.
If the "Company" changes the content, usage method, or usage time of the services, it can post the reason for the change, the details of the affected services, and the date of provision on the initial page at least 7 days prior to the change.
In cases where the changes under the second paragraph are significant or unfavorable to the "Member," the "Company" will notify the "Member" receiving the service via email and obtain their consent. If the "Member" refuses consent, the "Company" will provide the services as they were before the change. However, if such provision is not feasible, the contract may be terminated.
The "Company" will compensate the "Member" for any damages suffered due to service changes under paragraph 1 or contract termination under paragraph 3.
Article 14 (Duties of the Company)
The "Company" must exercise its rights and fulfill its obligations as prescribed by laws and these terms and conditions in good faith and sincerity.
The "Company" must establish a security system to protect personal information (including credit information) so that the "Member" can use the "Service" securely, and it publicly discloses and adheres to its privacy policy.
The "Company" ensures that the "Member" can frequently verify their service usage and payment details.
If the "Company" recognizes that the opinions or complaints raised by the "Member" regarding the service usage are justified, it processes them without delay. Information regarding the processing and results of the opinions or complaints raised by the "Member" will be communicated through bulletin boards or electronic mail.
The "Company" compensates for damages suffered by the "Member" due to a breach of obligations stipulated in these terms and conditions.
The "Company" does not guarantee the completeness, integrity, or adequacy of its services.
The "Company" does not guarantee the accuracy or appropriateness of the responses provided to the “User” or “Member” or “Subscribed Member” through the "Company"'s services.
The “User” must utilize the "Company"'s services legally, under their responsibility, in compliance with these terms of use and relevant laws, and the "Company" is not liable for any illegal acts committed by the “User” using the "Company”'s services.
Article 15 (Obligations of 'Members' and 'Users')
The "Member" and "User" must not engage in the following actions:
Providing false information during application or modification
Providing false information during conversations
Misusing another person's information
Transmitting or posting information prohibited by the "Company" (such as computer programs)
Infringing on intellectual property rights, including copyrights, of the "Company" or third parties
Engaging in actions that damage the reputation or interfere with the operations of the "Company" or third parties
Engaging in other illegal or unjust actions
The "Member" and "User" must comply with relevant laws, the provisions of these terms, guidelines for use, notices related to the "Service," and notifications from the "Company," and must not engage in actions that interfere with the "Company's" operations.
If the "Member" and "User" do not agree to these terms or withdraw their consent, they must immediately cease using the "Company's" service.
According to these terms, the "Member" and "User" will only obtain a limited license to use the "Company's" service, and will not acquire any rights to the "Company's" service.
The use rights for all registered trademarks embedded in the "Company's" service belong to the "Company," and the "Member" and "User" will not acquire any rights to them.
Article 16 (Provision of Information and Publication of Advertisements)
The "Company" may provide "Members" and "Users" with various information deemed necessary during the use of services through notices, emails, or other means. However, "Members" and "Users" can opt out of receiving emails or other communications at any time.
The "Company" may collect additional personal information with the consent of "Members" for the purpose of service improvement and promotion of services targeting "Members," in accordance with applicable laws.
"Members" and "Users" agree to the display of advertisements during the use of services.
The "Company" is not responsible for any loss or damage incurred from members' participation, communication, or transactions arising from promotional activities by advertisers that are displayed on the service or through the service.
Article 17 (Protection of Personal Information)
The "Company" strives to protect the personal information of "Members" in accordance with the Information and Communications Network Act and other relevant laws. The protection and use of personal information are governed by the relevant laws and the Company's Privacy Policy. However, for linked sites and services not directly provided by the "Company," the Company's Privacy Policy does not apply.
Chapter 4: Withdrawal of Service Use Contract, Contract Termination and Restrictions on Use
Article 18 (Cancellation of Offer and Refund Policy)
The "Company" sets the service refund policy within the limits prescribed by relevant laws.
The "Member" must express their intention for a refund or change to the "Company" through the methods provided within the service, and the "Company" will proceed with the refund process without delay upon receiving the refund request and after verifying the member's request and the refund policy. The Company is not responsible for the time taken by payment processing agencies, card companies, etc., to cancel the payment.
Except when there is a record of usage of the "Service," the "Member" may request "Cancellation of Subscription" for "Regular Subscription" and "Payment" made to use the "Company's" "Service." In the event of "Subscription Cancellation," a 100% refund can be obtained if it is within 7 days from the payment date, and a 90% refund can be obtained if it is past 7 days from the payment date.
The "Company’s" refund exceptions are as follows:
If the "Member" violates relevant laws or terms of this agreement and is forcibly terminated by the company, the refund policy of this clause does not apply.
If there is a record of "Service" usage following "Payment" based on the "Member's" "Regular Subscription,"
Refunds are not possible for purchase transactions verified as fraudulent, regardless of reason.
Tickets transferred from others (such as gifts) are not refundable.
The amount obtained by the member through rights or discount coupons granted free of charge by the "Company" to the "Member" is non-refundable.
Notwithstanding Articles 1 through 3 above, the "Company" may temporarily relax refund conditions to boost credibility or for promotional events.
Article 19 (Termination of Contract)
"Member" may at any time request termination (withdrawal) of the service contract, and the "Company" must immediately process this as prescribed by relevant laws, etc.
In the event that a "Member" terminates the contract, the "Member's" information will be immediately deleted, except where the "Company" retains member information in accordance with relevant laws and the privacy policy.
Article 20 (Effects of Withdrawal and Termination of Contract by 'Member')
The "Company" must refund the payment within five business days after the "Member" indicates their intention to withdraw from the subscription, or after the "Company" responds to the "Member's" request for contract cancellation. The refund should be processed using the same payment method if possible, and if not, it should be communicated in advance. If the "Company" delays the refund to the "Member", interest for the delayed period, calculated based on the interest rate determined and announced by the Fair Trade Commission, will be paid.
When there are records of "Service" usage following the "Subscription" by the "Member" post "Payment", the "Member" cannot withdraw their subscription.
If the "Company" refunds the amount in accordance with the first clause, it can deduct the amount corresponding to the profit gained from service usage by the "Member" from the refund.
When refunding the aforementioned amount, if the "Member" paid the fee for goods or services using a credit card or electronic payment methods, the "Company" shall promptly request the provider of such payment methods to suspend or cancel the claim for the fee.
If the "Company", "Recipient of the payment", or "Party who entered into a service agreement with the Member" are not the same entity, each will bear joint and several liabilities in fulfilling obligations related to the refund due to subscription withdrawal or contract termination.
The "Company" will not claim penalties or damages from the "Member" for withdrawing the subscription. However, the termination of a contract by the "Member" does not affect claims for damages.
Article 21 (Termination and Restriction of Company Contracts)
The "Company" may terminate or rescind the contract without prior notice or restrict the use of the service for a specified period if the "Member" engages in the conduct outlined in Article 11, Paragraph 2.
The termination or rescission as per Paragraph 1 takes effect when the "Company" indicates its intention to the "Member" according to its designated notification method.
The "Member" may file an objection against the "Company"'s termination, rescission, and usage restrictions in accordance with the procedures set by the "Company". If the "Company" deems the objection justified, the "Company" will immediately resume the service use.
Article 22 (Prohibition and Blocking of Unauthorized Use)
The "Company" considers the following cases as improper use actions.
If a person allows or attempts another person to use their account and services such as "Service"
If a person sells, leases, transfers their account and services such as "Service" to others, or advertises such actions or attempts to do so
Running a replication program while using the "Service", or attempting replication
Receiving a refund through a third party without informing the company and continuing to use paid services
Disseminating information about "Service" that is contrary to the facts, whether internally or externally
Engaging in reverse engineering of the company's services
Attempting to access the company's services using methods other than the interfaces and guidelines provided by the company
Providing, distributing, or selling the company's services to third parties for free or for a fee
Engaging in actions that confuse the source such as providers and operators of the company's services
Infringing on the rights or reputation of third parties by using the company's services
Violating laws such as the Information and Communications Network Act by using the company's services
Using "Service" in an improper manner not designated by "Company"
When improper members are found according to the preceding paragraph, the "Company" forces expulsion of the respective "Member", and can proceed with legal actions and civil lawsuits through the company's legal representative.
The "Member" cannot request a refund for services for the actions described in Paragraph 1.
If a "Member" has objections to the actions taken in Paragraph 2 of this section from the "Company", they may present their arguments through the company's legal representative.
Identification and blocking of improper use
The "Company" confirms any improper use based on the data and reports collected while the "Member" is using the services.
Chapter 5: Overpayments, Compensation for Damages, etc.
Article 23 (Overpayment)
The "Company" must refund the full amount of any overcharged monies using the same method of payment as the original transaction. However, if a refund through the same method is not possible, prior notification will be provided.
If the overcharge is due to reasons attributable to the "Company," the full amount, regardless of contract costs, fees, or any other charges, will be refunded. Conversely, if the overcharge results from reasons attributable to the "Member," the "Member" is responsible for any reasonable costs incurred by the "Company" in refunding the overcharge.
If the "Company" denies a refund claim made by the "Member," the "Company" bears the responsibility of proving that the charges were applied correctly.
The "Company" processes refund procedures for overcharges according to the terms and conditions.
Article 24 (Compensation for Damages to Members Due to Service Defects)
The "Company" will handle matters related to the criteria, scope, methods, and procedures for compensating members for damages due to service defects in accordance with the terms and conditions.
Article 25 (Disclaimer)
The "Company" is exempt from responsibility for the provision of "Services" if they cannot be provided due to natural disasters or other force majeure events.
The "Company" is not liable for interruptions in the use of services caused by "Members"' own fault.
The "Company" does not take responsibility for the reliability or accuracy of information, materials, or facts contained in the "Services".
The "Company" is not responsible for disputes or other issues arising among "Members" or between "Members" and third parties through the medium of "Services".
The “Services” provided by the "Company" are for reference only, and neither the "Company" nor the individuals or businesses providing responses hold legal liability.
"Members" and "Users" have the responsibility to verify the information provided in the service regarding each AI provider, the services offered, and conditions applicable when AI is operated.
Artificial intelligence and machine learning are rapidly evolving fields. The "Company" continuously strives to improve the reliability of its services, but given the probabilistic nature of machine learning, some situations might yield inaccurate outputs. Therefore, "Members" and "Users" must assess the accuracy of responses through expert judgment and other individual reviews.
Article 26 (Resolution of Disputes)
The "Company" will take appropriate and prompt action by reflecting the legitimate opinions or complaints raised by the "Members" in the event of a dispute. However, if prompt processing is difficult, the "Company" will notify the "Members" of the reason and processing schedule.
This agreement is governed and executed in accordance with the laws of the Republic of Korea, and the Seoul Central District Court shall have exclusive jurisdiction over any disputes arising between the Company and the Members regarding the use of the service.
Article 27 (Application of Regulations)
Matters not specified in these terms shall be governed by relevant laws and regulations, and any aspects not defined by law shall be governed by customary practices.
Addendum
These terms and conditions will take effect on March 20, 2025.
