Order · PO / Product · quantity
Connect the two source records needed for order production and shipment status and keep them current.
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Interactive demo· Try the search, filters, record selection, and primary action
Customers · Support
Order status portal
Customers look up production and shipping status by PO number, and the agent answers delivery questions from the same screen.
Book a demoCUSTOMER DELIVERY PORTAL
Order status portal
On-time forecast
96.8%+1.1%p
Due this week58
Customer self-service82%
At-risk orders2
Delivery control queue
Orders approved for customer access
Customer portal preview
SO-260824-118 · PO-7741
Soy sauce 1L · 4,800
Northstar DC · Receiving dock 4
Expected arrival
Sep 8 AMProduction progressLoading
Order
Materials
Blend
Fill & label
Quality
6Loading
7Delivery
Current milestoneLoading
7Next milestoneDelivery
Data confidence99.9%
ERP order, MES production, and carrier dispatch synced 2 minutes ago.
ERP MES Carrier
Next milestone
DeliveryLoading number and driver contact publish automatically after quality release.
Recent status history
Loading
10:42Operator confirmed
10:39Customer visible
10:38Customer contact
Procurement · Sarah Kimpurchasing@northstar.co
Last customer view · 11:08 AM
Workflow
What this app handles
Review the current state of order production and shipment status and complete “Share status with customer” from the same workspace.
Orders in progress
146 is calculated from the current worklist. 58 due this week.
Current milestone / Expected delivery
Review evidence and status on each item, with exceptions brought to the front.
Share status with customer
Write the approved result back and retain who changed what and when.
Recommended connections
Recommended systems for this app
Connect the systems and data you already use in the way your workflow needs.
- Oracle
Operations and finance data
- MES
Production and process-state sync
- Carrier API
Shipment and delivery-status sync
- Zendesk
Inquiry and ticket data
- Warehouse management system (WMS)
Allocation, picking, and shipment status
- Customer identity (SSO and CIAM)
Customer identity and order-view permissions
Related apps
Apps used with this workflow
- Customers · Support
Claims intake
The agent reads a customer complaint email, opens the claim, attaches the lot and shipment, and assigns it to quality.
- Customers · Support
Inquiry auto-reply
Inventory, pricing, delivery, and quality-document questions get replies grounded in the ERP and document repository.
- Customers · Support
Post-delivery survey
A week after each shipment the agent sends a satisfaction survey and files the answers on the customer record.
TAILORED IMPLEMENTATION
Bring Order status portal into the way your team already works
Connect the systems and documents you already use, then tailor permissions, exception handling, and approvals to your operation.