Customer · delivery / Timeliness · condition
Connect the two source records needed for post-delivery experience and customer feedback and keep them current.
Loading...
App gallery
Interactive demo· Try the search, filters, record selection, and primary action
Customers · Support
Post-delivery survey
A week after each shipment the agent sends a satisfaction survey and files the answers on the customer record.
Book a demoVOICE OF CUSTOMERVOICE OF CUSTOMER · SEPTEMBER 2026
Post-delivery survey
Delivery experience NPS
+54Excellent range
Average satisfaction4.62 / 5+0.18 vs last month
Response rate38.4%286 responses
Needs follow-up120 tickets created
Response inbox
Post-delivery survey · newest first
Customer feedback
Northstar · SH-88214
Customer feedback
“Receiving documents were accurate”
On time · GoodPromoter
Customer score
5.0Delivery experience
On time · GoodAI feedback summaryAI
On-time delivery and accurate receiving documents drove this high score. Keep the same notification flow for the customer’s next delivery.
Customer journey
- Delivered09:24
- Survey delivered10:12
- 3Response received10:37
Customer success owner
JRJamie Reed · Customer successSLA · 24h
Response-linked signals
CRM · PODProof of delivery09:24
Temperature logNormal
Support historyNew
Workflow
What this app handles
Review the current state of post-delivery experience and customer feedback and complete “Send survey campaign” from the same workspace.
Responses this month
286 is calculated from the current worklist. 38.4% response rate.
Rating / Feedback
Review evidence and status on each item, with exceptions brought to the front.
Send survey campaign
Write the approved result back and retain who changed what and when.
Recommended connections
Recommended systems for this app
Connect the systems and data you already use in the way your workflow needs.
- HubSpot
Customer, member, and campaign data
- Salesforce
Customer, deal, and service data
- SendGrid
Email delivery sync
- Slack
Notifications and actions
- Survey platform
Survey questions, responses, and completion status
- Data warehouse and BI
Satisfaction trends and segment analysis
Related apps
Apps used with this workflow
- Customers · Support
Claims intake
The agent reads a customer complaint email, opens the claim, attaches the lot and shipment, and assigns it to quality.
- Customers · Support
Order status portal
Customers look up production and shipping status by PO number, and the agent answers delivery questions from the same screen.
- Customers · Support
Inquiry auto-reply
Inventory, pricing, delivery, and quality-document questions get replies grounded in the ERP and document repository.
TAILORED IMPLEMENTATION
Bring Post-delivery survey into the way your team already works
Connect the systems and documents you already use, then tailor permissions, exception handling, and approvals to your operation.